Frequently Asked Questions
Everything you need to know about your Bathroom City order, from delivery to installation.
What are your standard delivery times and costs?
Standard delivery typically takes 3-5 working days for in-stock items. Large items like bathtubs and vanity units are shipped via specialist pallet couriers to ensure safety. Shipping costs are calculated at checkout based on your location and the size of the order.
Can I return an item if it doesn't fit my bathroom layout?
Yes, we offer a 14-day return policy for unused items in their original packaging. Please ensure you measure your space carefully before ordering. Note that bespoke or custom-made items are non-returnable unless faulty.
Do your products come with a manufacturer's warranty?
Most of our products come with a minimum 12-month warranty. Many of our premium brands offer extended warranties ranging from 5 to 25 years on items like ceramic toilets, basins, and brassware.
What should I do if my items arrive damaged?
Please inspect your delivery immediately. If you notice any damage, sign for the goods as 'damaged' and contact our customer service team within 48 hours with photographic evidence so we can arrange a swift replacement.
Do you offer professional installation services?
Bathroom City is a specialist retailer and does not provide direct installation. We recommend hiring a qualified plumber or tradesperson who is registered with a professional body like CIPHE to ensure your products are fitted correctly.
Are your taps and showers compatible with low-pressure water systems?
We stock products suitable for both high and low-pressure systems. Please check the 'Minimum Pressure Required' specification on each product page to ensure compatibility with your home's plumbing.